Terms and Conditions
Welcome to Suara Silver.
By accessing our website and/or purchasing products from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. About Us
Suara Silver is an online jewellery brand offering thoughtfully curated and handcrafted jewellery made from stainless steel, unless otherwise specified in individual product descriptions.
For any queries, concerns, or support requests, you may contact us at:
2. Acceptance of Terms
By accessing this website, browsing its content, or placing an order with Suara Silver, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, along with any related policies published on our website.
3. Products & Descriptions
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Products sold by Suara Silver are made from stainless steel, as clearly mentioned in product descriptions.
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All product images are for illustrative purposes only. Slight variations in colour, texture, or finish may occur due to lighting conditions, screen settings, or handcrafted processes.
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Such variations do not constitute defects.
4. Pricing & Payments
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All prices are listed in Indian Rupees (INR) unless stated otherwise.
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Prices may be inclusive or exclusive of applicable taxes, as indicated at checkout.
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Payments are processed through secure third-party payment gateways.
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Suara Silver does not store, process, or retain customers’ card, UPI, or banking information.
5. Order Confirmation & Cancellation
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Orders are confirmed only upon successful payment.
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Once an order is placed, cancellation requests may not be accepted if the order has already been processed, customised, or shipped.
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Suara Silver reserves the right to cancel an order in cases of pricing errors, stock unavailability, or unforeseen circumstances. In such cases, a full refund will be initiated.
6. Shipping & Delivery
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Orders are shipped to the address provided by the customer at checkout.
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Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other external factors.
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Suara Silver shall not be held responsible for delays caused by third-party logistics partners.
7. Returns, Refunds & Exchanges
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Returns or exchanges are accepted only if the product is received in a damaged or defective condition, subject to verification.
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Requests must be raised within the time period mentioned in our Refund Policy.
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Products that show signs of wear, tampering, alteration, or misuse will not be eligible for return or refund.
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Approved refunds will be processed to the original payment method within a reasonable timeframe.
8. Intellectual Property
All content on this website — including but not limited to text, images, logos, designs, graphics, and branding — is the intellectual property of Suara Silver and is protected under applicable laws.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
9. User Responsibilities
By using this website, you agree:
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To provide accurate, complete, and current information when placing an order
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Not to misuse the website or engage in fraudulent, unlawful, or abusive activities
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Not to attempt unauthorized access to any part of the website or its systems
10. Limitation of Liability
Suara Silver shall not be liable for:
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Any indirect, incidental, or consequential damages arising from the use of the website or products
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Delays or failures caused by events beyond our reasonable control
Our maximum liability, if any, shall not exceed the value of the product purchased by the customer.
11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of courts in India.
12. Modifications to Terms
Suara Silver reserves the right to revise, update, or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.
13. Contact Information
For any questions, clarifications, or grievances related to these Terms & Conditions, please contact: